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The following core knowledge overviews (from the CRInfo project) are designed to provide brief introductions to key topics and concepts related to conflict. For more in-depth study, please see the large library of comprehensive essays available through the Beyond Intractability project.
- Active Listening
- Alternative Dispute Resolution (ADR)
- Anger Management
- Apology and Forgiveness
- Arbitration
- Arbitrator Certification, Credentialing, and Rosters
- BATNA
- Caucuses
- Citizen Diplomacy
- Civil Litigation
- Collaborative Problem Solving and Consensus Building
- Commercial Conflict
- Communication Skills
- Community Dispute Resolution (CDR)
- Conflict Assessment
- Consumer Advocacy
- Consumer Conflicts
- Culture and Conflict
- De-Escalation
- Disabilities Mediation
- Dispute Resolution Ethics
- Dispute Systems Design
- Distributive Bargaining
- Divorce and Custody
- Employment Conflict
- Empowerment
- Environmental Policy Dispute
- Escalation
- Face
- Facilitation
- Family Conflict
- Framing / Reframing
- Ground Rules
- How to Find a Mediator
- How to Find an Arbitrator
- Identity (Inter-Group) Conflicts
- I-Messages and You-Messages
- Integrative Bargaining
- Intermediary Roles: Ombudsing
- International Conflict
- Interpersonal Conflict and Violence Prevention
- Labor-Management Conflict
- Landlord-Tenant Disputes
- Mediation
- Mediator Certification, Rosters
- Negotiation
- Nonviolence
- Nonviolent Sanctions and Incentives
- Option Identification and Evaluation
- Peacebuilding
- Peacekeeping
- Peacemaking
- Policy Dialogue
- Power
- Private Judging
- Public Participation
- Reconciliation
- Restorative Justice
- School-based Mediation
- Standards of Practice
- When to Arbitrate
- When to Litigate
- When to Mediate
- Which Dispute Resolution Process is Best?
- Workplace Conflict
