Bob Ensley
CRS Mediator, Atlanta Office
Question: How did you know which parties were involved?
Answer: That results from looking and listening and making a detailed assessment. You look at people and see who they're talking with, and try to make a determination whether they are sincere in their efforts, or they're just promoting themselves at the expense of the group. And many times you're fooled into supporting or associating with the wrong person. But you just can't go in and assume that a given person is the leader. You have to find out who the real leader is. It may not be the one up there talking, the one who has the microphone. Sometimes it's the person standing there with a pair of coveralls on and his hands up into the bib area. So you have to do an accurate assessment to find out who the leader is. Then you begin to talk with those persons.
